Patient Participation Group

Would you like to have your say about services provided at The Village Practice

We are encouraging patients to give their views about how the practice is doing. We would like to be able to find out the opinions of as many patients as possible and asking if people would like to provide their email address, so we can contact you by email every now and again to ask you a question or two

Are you interested in leaving your email address and details?

If so please speak to a member of staff who will take your details. All details will only be used for this purpose and will be kept safely in accordance with the Data Protection Act 1998

FREQUENTLY ASKED QUESTIONS & ANSWERS:

Q - Why are you asking people for their contact details?

A - We would like to be able to contact patients occasionally to ask you questions about the surgery and how well we are doing to identify areas for improvement.

Q – Will my doctor see this information?

A – This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery, they might see the general feedback from patients.

Q – Will the questions you ask me be medical or personal?

A – We will only ask general questions about the practice, such as reception issues or access to medical professionals.

Q – Who else will be able to access my contact details?

A – Your contact details will be kept safely and securely and will only be used for the purpose of the Patient Participation Group and will not shared with anyone else, in accordance with the Data Protection Act 1998.

Q – How often will you contact me?

A – Not very often, once or twice a year.

Q – What is a Patient Participation Group?

A – This is a group of volunteer patients who are involved in making sure the surgery provides the service its patients need.

Q – Do I have to leave my contact details?

A – No, you only need to leave your contact details if you would like to be a part of the Patient Participation Group. But if you change your mind, please let reception know.

Q – What if I no longer wish to be on the contact list or I leave the surgery?

A – We will ask you to let us know by email if you do not wish to receive any further messages.